Apart from conventional travel business activities, Kuoni-India is also active in the visa services business.

VFS, a 100% subsidiary of Kuoni-India, was established in 2001 to fulfill a very specific purpose to manage for diplomatic missions all the administrative and non-judgemental tasks related to visa applications, thus enabling the missions to focus on the key tasks of assessment and interviews.

The visa services business is based entirely on trust and efficiency. As a specialist partner to diplomatic missions, VFS demonstrates a high level of integrity, reliability and unquestionable expertise. To avoid all potential conflicts of interest, visa-processing activities are conducted by VFS, and all operations and staff are kept distinctly apart.

VFS has built its business on the three core pillars of Trust, Techniqye and Technology. This three-pronged manifesto has enabled VFS to maximize convenience and efficiency for both diplomatic missions as well as visa applicants.

Trust
Business is conducted strictly as per the code of ethics laid down by the client governments. VFS' authority extends only to the documentation and selection process. The issuing of visas is solely at the discretion of the concerned high commission.

Technique
VFS is committed to provide individually customised solutions to each client governments. The VFS Project Management Team studies the processes of the new client government in micro-detail and proposes customised solutions accordingly.

Technology
VFS has made major investments in software development in order to handle large volumes of applications. VFS has developed proprietary software systems for passport tracking, database creation, data upload, website maintenance and online appointment scheduling facilities.

VFS has set up an effective network of dedicated and convenient application centres, state-of-the-art- call centres and peration hubs, comfortable waiting lounges, online appointment scheduling facilities and courier pick-up and delivery services. These services have resulted in enhanced application satisfaction and significantly reduced administrative burdens and costs for diplomatic missions. By ensuring the highest possible levels of service and efficiency, and committing to continuous process and technology upgrades, VFS has confirmed its position as the market leader in the field of visa services.

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