VFS Global.
No. 1 in serving diplomatic missions worldwide.

Apart from conventional travel business activities, Kuoni India is also active in the visa services business.  

VFS Global, a 100% subsidiary of Kuoni India, was established in 2001 to fulfill a very specific purpose to manage for diplomatic missions all the administrative and non-judgmental tasks related to the entire lifecycle of visa application process, thus enabling the missions to focus on the key tasks of assessment and interview.

The visa services business is based entirely on trust and efficiency. It was clear from the beginning that if VFS Global was to serve as a specialist partner to diplomatic missions, it would have to demonstrate integrity, reliability and unquestionable expertise. Out of this imperative grew the three pillars on which VFS Global has built its business: Trust, Technique and Technology. This three-pronged manifesto enables VFS Global to maximise convenience and efficiency for both diplomatic rnissions as well as applicants.  

VFS Global has dedicated and convenient application centres, state-of-the-art call centres and operation hubs, comfortable waiting lounges, online appointment scheduling facilities and courier pick-up and delivery services. These services have resulted in enhanced applicant satisfaction and significantly reduced administrative burdens and costs for diplomatic missions. VFS Global provides each diplomatic mission with dedicated staff and state-of-the-art infrastructure. By ensuring the highest possible levels of service and efficiency and committing to continuous process and technology upgrades, VFS Global has confirmed its position as the market leader in the field of visa services.

Innovation and flexibility are the hallmark of VFS’s customised approach and the company has been working closely on new initiatives like Biometrics and high end automation. Today, VFS Global is the only outsourced service company that has the capability to seamlessly integrate biometrics in the operational flow pertaining to visa processing.

What started out barely six years ago as a single office in Mumbai, serving just one customer, has grown into an operation of global proportion. VFS Global serves the interest of 26 diplomatic missions in 42 countries around the world.

Today, VFS Global handles over seven million visa applications per annum across its 295 offices worldwide. And every month, the numbers are growing!!.

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