HUMAN RESOURCES
Creating and recognizing a fellowship of winners
Kuoni India ’s HR Vision is ‘to create Engaged, Loyal and Capable Employees’. Through an environment of inspiration, motivation and performance, where every Kuoni employee is given the opportunity and means to grow, Kuoni India is committed to building “A Fellowship of Winners”. A culture of dignity, respect, transparency and equity, where potential is consistently recognized, nurtured and rewarded.
Kuoni India firmly believes that its workplace is a living university. A workplace where abilities can develop to the optimum by learning and teaching. Where you strive to perfect the art and science of travel. A reflection of this belief is seen at Kuoni India. Various systems and processes structured as 'building blocks' are comprised of programmes designed to substantially benefit everyone in the organization, from the new entrant to key managers. The Management Development Programme (MDP) built along the lines of a Travel MBA is the first building block. Designed to strengthen management at the foundational level at Kuoni India it is customized to meet specific needs. The MDP exposes young managers to a broad spectrum of pragmatic managerial tools through interaction with practicing managers, academics from premier institutes as well as managers from other Kuoni India divisions.
The second building block is the Business Leadership Development Programme (BLDP). Targeted at senior managers the BLDP aims to hone leadership and decision making skills. These building blocks at the India level align with Kuoni World’s Strategy Development Programme (SDP) which is designed and conducted at a premier institute in UK.
Kuoni India focuses on training as a critical aspect in employee development, an internal process of knowledge sharing. Managers taking an active interest in development of sub-ordinates are trained via Train-the-Trainer programmes. They in turn train their team members on key topics such as product, process, soft skills etc.
Talent in Kuoni India is identified through Potential Development Centers (PDCs) and Assessment Centers (ACs). Individual Development Plans for each participant follow. Senior employees participate in the Corporate Development Centre (CDC) conducted in Zurich . Kuoni India ’s Performance Management System is transparent and fair. Performance parameters are set using the MbO method. Kuoni employees worldwide now have a common online system - the Kuoni Employee Cockpit (KEC). All key result areas as well as appraisals are now online.
Understanding and respecting employee perspective and views is of key importance at Kuoni. The annual EM-Power Survey signifying ‘employee power’ measures work satisfaction levels amongst all Kuoni India employees. The Kuoni Fellowship Awards at Kuoni India, recognizes and rewards excellence, capability, loyalty, and commitment amongst its employees across divisions. These awards have strengthened the bond with employees and resulted in people pushing their limits further.
Kuoni’s commitment to the various initiatives towards building a 'Fellowship of Winners' is clearly demonstrated. Most Business Unit Heads at Kuoni India are young, homegrown, talented individuals holding positions of great responsibility. Management of talent, a key HR input, is helping to grow a successful business in India.
Kuoni India’s Management Trainee Program was launched in 2011. Branded The Winners Programme it aims to create a talent pool comprising Kuoni cadre Managers chosen from professional institutions. By being a part of it, fresh graduates will be exposed to a diverse range of careers in travel while being groomed to become key resources within Kuoni.