Deputy Manager / Manager – Luxury Division

Basic Job Information
Job Title : Deputy Manager / Manager – Luxury Division
Location : Mumbai
Reporting To : Head / GM - Luxury Division
 
Duties and Responsibility
To own revenue responsibility including promotion and Generation of Sales in HNI segment through Past References and Networking.
Conduct client meetings and presentations as required.
Must be updated of latest HNI customer trends, the market and competition.
Should have indepth understanding of customer needs, Luxury destinations, properties, offerings etc.
Create opportunities for customer delight pre tour, on tour and post tour.
Ensure quality as per Kuoni HNI standards, customer expectations and profiles.
Updating and Maintaining Customer Enquiry List and Customer database and expanding the same.
Must have excellent customer relationships in HNI segment to expand the client base.
Get a Product differentiation by destination.
Responsible to contract rates with hotels / transport suppliers and purchase destination by market.
Solicit brochure contributions from hoteliers.
Create high quality brochure in coordination with Marketing team and participating entities.
Develop new and innovative product offerings for HNI segment.
Create next in line Luxury consultants.
Regular and thorough analysis of internal matrix.
Maintain / create SOPs time-to-time as per requirements.
Assist in creating business plan for the division.
Ensure 100% customer satisfaction and delight ratio at all stages of file handling.
Creating WOW moments for customers at every stage of handling.
Generate leads for other business units by offering impeccable services.
 
Demonstrated ability in
Excellent interpersonal, written, oral and aural communications and soft skills.
Strong destination and operational knowledge (worldwide, especially for Long-haul).
Willing to work in 24x7 availability environment.
Excellent presentation and number crunching skills.
 
Work Experience
Applicant should have minimum 4-6 years in FIT Sales / Operations / Products.
Strong knowledge about the international destinations (specially Long Haul destinations including Europe, Americas)
Thorough understanding of Travel systems & procedures
Applicant should have spent at least one year in his / her current role or assignment.
 
Educational Qualification
Graduate in any discipline & a Diploma in Travel & Tourism will be an added advantage.