Deputy General Manager / General Manager – Adhoc Group Desk

Basic Job Information
Job Title : DGM/GM - Adhoc Group Desk
Location : Kuoni SOTC - Mumbai
Reporting To : Head - FIT - PMT
Duties and Responsibility
Responsible for the GOP of the ad hoc group desk
To contract rates with hotels / transport suppliers and work on buy-backs and re-negotiations to ensure group is converted / COS margin is met
Maintain TAT as established in the published process
Match and manage competitor quotes, if any
Ensure customer delight on tour by doing quality checks with Tour Managers and ground handlers on phone. To attend to complaints and assist in solving the same on tour
Responsible for Man management of the team
Close liaison with tour managers, airlines, hotels and DMCs
Coordination with Sales Team for all pre departure formalities
Ensure the set up product in existing online platforms (currently STORM)
Have an in depth understanding of customer trends, the market and competition
Responsible for effective, timely and accurate file closure as per set process
Essential Competence & Skills
Excellent Communication & Interpersonal skills, Customer Orientation, Negotiation skills, Team Management, Decision Making, Networking & Influencing skill.
Work Experience
Applicant should have minimum 6-8 years of experience in core FIT/MICE operations
Additional weightage will be given to the candidates who possess a MICE contracting experience
Sound Geographical knowledge - International, Thorough understanding of Travel systems and procedures
Educational Qualification
Graduate in any discipline & a Diploma in Travel & Tourism

Deputy Manager / Manager – Products

Areas of responsibility & brief description
To contract rates with hotels / suppliers.
To contract and purchase destination by market.
To get a Product differentiation by destination.
Design and formulate itineraries for Summer/Winter season keeping in mind the needs and requirements of the customer for Outbound & NRI Markets.
Launch of products, promotions with cost sheets and price lists.
Negotiating & formulating special promotional discounted offers.
Monitor industry trends and accordingly modify the product and packages.
Built & Maintain healthy relationship with transporters, hotels, airlines and other local agencies.
To create a R&D library.
Develop innovative products.
Customer Satisfaction.
Strategic Pricing.

Manager Sales – DVMS

Basic Job Information
Job Title : Manager Sales – DVMS
Location : Kuoni SOTC - Mumbai
Areas of responsibility & brief description
Design a product catering to corporates and drive sales.
Drive the B2C and B2B model through online sales. Increase percentage of online sales vis-a-vis the total pie.
Manage key airline/partner relations that contribute to top line growth.
Managing a team of people in key cities to drive the corporate sales strategy and make it a revenue earner.
Analyze market changes, assist the Business Head in making sales strategy.
Assist Business Head in formulation of annual revenue budget and business plans.
Education & Training : Graduate; Preferred MBA graduate.
Work Experience : 10 - 12 years