Implants - Mumbai (General Shifts only)

Basic Job Information
Job Title : Implants - Mumbai (General Shifts only)
Location : Mumbai
 
Job Description
Preferably from Business Travel background, with "Can do" attitude, street smart, savvy and professional in nature
Should have a thorough knowledge of Domestic and International Ticketing
Should have knowledge of working on Complex international itineraries
Exposure to implant profile will be an added advantage
GDS knowledge of Abacus will be an added advantage
Must have knowledge for working on any of the GDS system (Galileo / Amadeus / Abacus)
Should have experience in Issuance / Reissuance on any of the GDS systems
Above Average communication is a must
Candidate must be ready to travel anywhere on western line & work late working hours
 
Work Experience
Minimum experience of 1.5 - 2.5 Years
 
Educational Qualification
Graduate. (We can be flexible on the education if candidate job & product knowledge is good)
 

Ticketing & Reservations - Mumbai (Rotational shifts, including night shifts)

Basic Job Information
Job Title : Ticketing & Reservations - Mumbai (Rotational shifts, including night shifts)
Location : Mumbai
 
Job Description
Preferably from Business Travel background, with "Can do" attitude, street smart, savvy and professional in nature
Should have a thorough knowledge of Domestic and International Ticketing (working on Complex international itineraries)
Exposure to implant profile will be an added advantage
GDS knowledge of Abacus will be an added advantage
Above Average communication is a must
Candidate must be ready to work late working hours
Should be open to work in nights shifts also
  Male candidates are preferred but we can even look at females who have the necessary skills & are really fit into the requirement.
Females will not be asked to work in night shifts, but there are day shifts which would be on rotational basis.
 
Work Experience
Minimum experience of 1.0 - 2.0 Years
 
Educational Qualification
Graduate. (We can be flexible on the education if candidate job & product knowledge is good)
 

Ticketing & Reservations - GIT - Mumbai (General shifts)

Basic Job Information
Job Title : GIT Ticketing
Location : Mumbai
 
Job Description - GIT Ticketing
Blocking seats on system on the cheapest fare if no blocks are made or excess passengers are travelling
Releasing blocks as per time limits to avoid cancellations
Cancelling / refunding unutilized / No show tickets
Checking the Budgeted fares & taxes against the actual fare & taxes at the time of Ticket issuance and informing the Sales & Ops team about the difference
Prompt and accurate reverts to Sales / Ops team
Issuance of tickets on time so as to avoid last minute problems
Sending regular updated to the Ops and Sales team about Airline status - tickets issued, seats confirmed etc
Adhering to time limits to trim airline blocks so that there is last minute release of seats & penalties and issue tickets after checking the cost with the costing sheet
Preparing, Sending and ensuring that all deposits are collected back from the Airlines after the group departs
Providing accurate & updated data of Tickets issued, cancelled, refunded, no shows at the time of File Closing
Proper documentation of all ticket copies, requisitions, cancelled tickets, etc
Filing and updating staff about the Circulars sent by various airlines with respect to Fuel Surcharge, change in taxes, change in fares etc
Handling work of team mates in their absence
 
Work Experience
Minimum experience of 1.0 - 2.0 Years
 
Educational Qualification
Graduate. (We can be flexible on the education if candidate job & product knowledge is good)
 

Ticketing & Reservations - FIT - Mumbai (General shifts)

Basic Job Information
Job Title : FIT Ticketing
Location : Mumbai
 
Job Description - FIT Ticketing
Blocking seats on system on the cheapest fare
Releasing bookings as per time limits to avoid cancellations
Cancelling / refunding unutilized / No show tickets
Confirming alternate flights in case of non-availability of seats as per group flights
Checking the Budgeted fares & taxes against the actual fare & taxes at the time of Ticket issuance and informing the Sales & Ops team about the difference
Ensure maximum utilization on PLB carriers
Prompt and accurate reverts to Sales / Ops team
Issuance of tickets on time so as to avoid last minute problems
Assist Sales team in procuring airline seats at the best rates
Sending regular updated to the Ops and Sales team about Airline status - tickets issued, seats confirmed etc
Providing accurate & updated data of Tickets issued, cancelled, refunded, no shows at the time of File Closing
Helping the Sales team at the time of pitching for the groups by speaking to the airline for fares & blocks
Ensure smooth operations by planning all activities involved for the group
Proper documentation (soft copies) of all ticket copies, requisitions, cancelled tickets, etc
Filing and updating staff about the Circulars sent by various airlines with respect to Fuel Surcharge, change in taxes, change in fares etc
Sending the Terms & Conditions, Cancellation policy and all other details after closure of group to Sales & Operations team.
Maintaining cordial relationship with the team members
Handling work of team mates in their absence
Sound knowledge of transit visas and routings is must
Web check in for VIP/CIP travellers
Meals/seats/ffn updation.
 
Work Experience
Minimum experience of 1.0 - 2.0 Years
 
Educational Qualification
Graduate. (We can be flexible on the education if candidate job & product knowledge is good)
 

Ticketing & Reservations - MICE - Mumbai (General shifts)

Basic Job Information
Job Title : MICE Ticketing
Location : Mumbai
 
Job Description - MICE Ticketing
Confirming group blocks with various airlines at the budgeted cost or less
Blocking seats on system on the cheapest fare if no blocks are made or excess passengers are travelling
Releasing blocks as per time limits to avoid cancellations
Cancelling / refunding unutilized / No show tickets
Confirming alternate flights in case of non-availability of seats as per group flights
Checking the Budgeted fares & taxes against the actual fare & taxes at the time of Ticket issuance and informing the Sales & Ops team about the difference
Negotiating FOC seats on Airlines for groups
Ensure maximum utilization on PLB carriers
Prompt and accurate reverts to Sales / Ops team
Issuance of tickets on time so as to avoid last minute problems
Assist Sales team in procuring airline blocks at the best rates
Sending regular updated to the Ops and Sales team about Airline status - tickets issued, seats confirmed etc
Adhering to time limits to trim airline blocks so that there is last minute release of seats & penalties and issue tickets after checking the cost with the costing sheet
Preparing, Sending and ensuring that all deposits are collected back from the Airlines after the group departs
Providing accurate & updated data of Tickets issued, cancelled, refunded, no shows at the time of File Closing
Helping the Sales team at the time of pitching for the groups by speaking to the airline for fares & blocks
Ensure smooth operations by planning all activities involved for the group
Proper documentation (soft copies) of all ticket copies, requisitions, cancelled tickets, etc
Filing and updating staff about the Circulars sent by various airlines with respect to Fuel Surcharge, change in taxes, change in fares etc
Sending the Terms & Conditions, Cancellation policy and all other details after closure of group to Sales & Operations team
Maintaining cordial relationship with the team members
Handling work of team mates in their absence
 
Work Experience
Minimum experience of 1.0 - 2.0 Years
 
Educational Qualification
Graduate. (We can be flexible on the education if candidate job & product knowledge is good)
 

Manager - Call Centre

Basic Job Information
Job Title : Manager - Call Centre
Location : Mumbai
 
Duties and Responsibility
Responsible to achieve the monthly / quarterly / annual SLA/ targets of Contact centre
Ensure high level of service skills is maintained
Track product availability, coordinate with PMT team to resolve issues and effect successful closure of holiday bookings
Coordinate with Branch service teams in satisfactory documentation procedure & Visa processing of booked customers
Ensure satisfactory customer enquiry handling & achieve set conversion % in coordination with sales outlets
Propose & implement new business development ideas using contact centre & online capabilities
Record & forward complaints, compliments and Comments received from customer to the Head B2C.
Ensure that the process delivers and exceeds client and internal key targets and performance benchmarks
Formulate monthly and weekly goals for the team. Conduct weekly review meetings to assess performance levels and any course corrections
Reduce the Average Handling Time on agent calls (AHT) to improve performance. Verify the standards with the SLA and provide feedback to the team
Maintain upto date records of leads forwarded to the branch. Make periodical follow-ups with branch and customer and ensure smooth completion of all travel procedures
Effective MIS generation on production, quality, efficiency and schedule adherence
Work closely with training department & to train the teams & develop on soft and technical skills
Effectively comply with and consistently follow the procedures as laid down in the SOP
 
Work Experience
Minimum 8 years of experience in Customer Service Industry & atleast 3 year in the capacity of a Manager handling a team
 
Educational Qualification
Graduate in any discipline
 
Expert Knowledge
Excellent interpersonal, communication skills & Listening skills
Understanding of the customer and the market
Problem - solving skills